Refund policy

Last updated: October 2, 2026

Thank you for shopping at Animora. We want you and your dog to be completely happy with your purchase. If something isn't right, here's how our returns and refunds work.

7-Day Return Window

You have 7 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return

Email us at droshipingtiendashopify@gmail.com within 7 days of delivery with your order number and the reason for your return. We'll walk you through the next steps and provide a return address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Exchanges

Want a different color instead? Contact us within 7 days of delivery and we'll happily arrange an exchange once your original item is on its way back to us.

Damaged, Defective or Incorrect Items

If your order arrived damaged, does not work, or you received the wrong item, contact us within 7 days of delivery with a photo or short video of the product, and we will send a replacement or full refund at no extra cost to you.

Non-Returnable Situations

Items returned after the 7-day window, used, damaged through misuse, or without proof of purchase may not be eligible for a refund.

Contact Us

Questions about your return? Email us any time at droshipingtiendashopify@gmail.com.